WHEN WILL I GET MY ORDER?
We try to dispatch most of the items from the boutique within 1-2 working days of receiving it. For any custom made orders these can take between 1- 3 days to dispatch. Commissioned Portraits will take 1-2 weeks but you will be contacted throughout the process.
We use Royal Mail for UK orders which take between 1-3 working days to usually deliver. (Please note if you order on a bank holiday or Sunday it will take longer)
Also please bear in mind, if you are ordering during busy times like Black Friday, Christmas and Cyber Monday the postal service can take longer.
For International orders we ship with Royal Mail International, which usually takes between 19-18 working days.
WHERE WILL MY ORDER SHIP FROM?
All orders are dispatched from Lincolnshire, UK.
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
Not if you are buying from the UK.
For International orders an additional customs and tax fee can occur.
This fee is not in our control and is assessed by your local customs office.
Please check your local customs office directly before purchasing.
MY ORDER SHOULD BE HERE BY NOW BUT I STILL DON'T HAVE IT, WHAT SHOULD I DO?
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package.
- Stop by your neighbours in case the courier has left the package with them.
If the package is still not to be found please get in touch.
I RECEIVED A WRONG/ DAMAGED PRODUCT, WHAT SHOULD I DO?
We're sorry if the product you ordered arrived damaged.
To help us resolve this for you please email us at within a weeks' time with photos of the damaged product, your order number and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
WHAT'S YOUR RETURN POLICY?
We offer a 30 day money back guarantee providing the item hasn’t been worn by your dog (items can be tried on for size). If the item was custom made for your dog’s neck size we won’t be able to offer a return for this unless its been made to the wrong size or was damaged or faulty on arrival.
Please get in touch if you would like a refund with an explanation as to why.
Dog Art by Charlie B operates the below informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, your address and email address.
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this …
The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may interest you.
The Communications section is for businesses that may contact users via email (email newsletters) or other methods.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.